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24/7 Customer Support
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What if I have other questions?Happy to try & answer whatever’s on your mind! If it’s a quick question, ask me on instagram for the fastest answer. Otherwise, click here to send me an email.
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Can I get a refund?Yes! We’ve got a 30-day, satisfaction guarantee. Which means that if you’ve watched the template video tutorials, used the template & still haven’t found the template useful, email mark@arch-guide.com within 30 days of purchase we’ll happily refund your full payment. (Please send your email from the same email you used for purchase with receipt to verify the original purchase.)
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Where can I access the template tutorials?You can click here for the introduction which walks through all the steps above. It's only 12 min so you can get started ASAP. Occasionally I update the template & release a guide on the new features or modifications, which call all be found on the Youtube channel.
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What version of ArchiCAD is the template available?Currently ArchiCAD 25, 26, 27, 28
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What is an ArchiCAD template?It’s a file that you open with ArchiCAD that has premade assets that can be used to start a project. (Massively saves on set up time)
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Can I make changes to the Fundamentals Template?Absolutely! The Fundamentals Template is a ArchiCAD file (pln.), which means you can modify it the moment you download & open it. From then on, you can make any tweaks that you want. (Just please don’t share it with others, as it’s a paid template and part of how I put food on the table!)
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Will I get free updates?Yep! When a new version of the Fundamentals Template is released you’ll be able to download & use it.
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